Privacy Policy for Our Web and Mobile Platforms

Introduction

We believe in protecting your privacy. This Privacy Policy describes the information we collect, how we use it, and how it is shared.

Your Role and Ours

To fully understand our Privacy Policy it is best for you to understand our role with respect to your personal data. We provide customer experience measurement, mystery shopping, and other business audit functions.

The platform is used by Ipsos to collect data, store and process it, and report it to the end-clients. Depending on your role in this process you may be using the site, services, and/or products as one of the following types of users below:

1. A general visitor (General User)
2. An employee of Ipsos (Provider User)
3. An independent contractor or respondent who submits data into the platform (Submitting User)
4. An end-client of Ipsos (End-client User)

Personal Data

Throughout this document we will use the term Personal Data to mean any of the above information that can be used alone or in combination with other sources to uniquely identify, contact, or locate a single person or to identify an individual.

Ipsos or our end-clients may also collect your consent for some types of collection and processing of your Personal Data.

We will collect only as much Personal Data as needed to conduct specific, identified activities related to our business. As such, the “Do Not Track” browser setting is not relevant to our products and services.

Categories of Personal Data Collected

Personal Data is collected from you and used differently depending on your role as described above under “Your Role and Ours”. As examples:

If you are a General User of the products or services we may collect the following information about you:

• Contact information (such as name, address, phone, email, fax)
• Localization data (including geolocation/date/time)
• Connection data (such as usage information, device or browser information, IP address, and page visits and navigation data)

If you are a Submitting User, Provider User, or End-client User then Ipsos or our end-clients may collect the above, and also the following additional categories of information from you using the products or services:

• Employment and compensation details
• ID data
• Work/professional life data
• Professional skills information
• Personal life data
• Personal master data
• Contract master data (contractual relationships)
• Performance metrics and history
• Customer history
• Billing and payment data (tax ID numbers, bank account numbers)
• Media files and information from media files
• Results from mystery shopping, mystery calling, mystery mailing and other marketing, service evaluation, business audit, and data collection and reporting projects

If necessary in connection with performing the services, Ipsos or our end-clients may also collect special categories of data such as the following:

• Racial or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Trade union membership
• Genetic data
• Biometrics data for the purpose of uniquely identifying a natural person
• Data concerning health
• Data concerning a natural person’s sex life or sexual orientation

Who We Collect Information From or About (Data Subjects)

With the above roles in mind (see “Your Role and Ours”), we may collect the above information from or about the following individuals or entities (data subjects):

• Staff, employees, agents, advisors, business partners, vendors, subcontractors
• Independent Contractors such as field agents, mystery shoppers, callers, mailers, interviewers
• Respondents
• Friends & family
• Data subjects from end-client (or prospective end-client) sources:
  • Staff, employees, agents, advisors, business partners, vendors, subcontractors
  • Customers, prospects, friends & family
• Other third-party individuals

How We Use the Information We Collect

We do not sell your Personal Data and only use the information that we collect to provide and improve the products and services. If you provide to us contact information for the purpose of staying informed about the products and services, or for support/troubleshooting operations, we will use the information for those purposes. Your IP address may be used to infer your geographical location. We keep various logs relating to Personal Data for internal purposes.

If you are a Submitting User, Provider User or End-client User, your Personal Data may be used by us and/or our end-clients for such things as contacting you, or for data verification, anti-abuse, and anti-fraud purposes.

For details about how Ipsos or our end-clients use the information they collect using the products and services, please refer to their specific Privacy Policies, or contact that company directly. If you need any assistance in this regard, please contact us using the contact information below.

Information We Share: Partners and integrations

Generally, we do not share your information except as required by law, or in connection with delivery of the products and services.

We may use third-party vendors to provide storage, hosting, infrastructure, support, and processing in the delivery of the products and services. We may also use third-party vendors for data verification and anti-fraud purposes. We enter into confidentiality and data processing agreements with each of the vendors to ensure that they comply with high levels of confidentiality and best practices in privacy and security standards. We regularly review these standards and practices. A list of these companies is available upon request.

Cookies

The products use cookies and similar technologies to provide certain features and functionality. These are used only for our legitimate interests of delivering and optimizing services to you. Specifically, we use cookies for:

1. Security/Authentication: When you log in and we authenticate your identity we use a cookie to confirm that you are logged in.
2. Functionality: Certain functionality you use in the system may use a cookie to deliver the data or information you request.
3. Preferences: When you set certain configuration settings in the products we may use a cookie to store that setting.

You can read our specific cookie policy here.

You may use your browser settings to remove or disable cookies, however the products and services will likely not work correctly for you.

Security

We take the security of your Personal Data very seriously and take reasonable and appropriate measures to protect it from loss, misuse and unauthorized access, disclosure, alteration, and destruction. We have put in place appropriate physical, electronic, and managerial procedures to ensure the protection of your Personal Data.

Data Retention

We keep your Personal Data only as long as needed for the purposes for which it was originally collected, or as permitted by law.

Safety of Minors

The products and services are not intended to be used by anyone under 18 years of age. We do not allow them to register and do not knowingly collect Personal Data from them. If it comes to our attention that we have collected Personal Data from a minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact customer support.

Changes to Our Privacy Policy

From time to time we may update our privacy policy. Please check back periodically to see any changes. If we make a change to this privacy policy that materially affects your protections under the policy, we will notify you.

The Mobile App

iShopFor Ipsos NEXT App

The app syncs survey data with your device and the server so that you can work with surveys offline. If you have entered Personal Data into a survey it is stored on your device until the survey has been submitted and the app has synced with the server. Deleting the app will also remove that data from your device.

Note that submitting a survey does not necessarily remove any information or media (e.g. images, video, recordings) captured outside of the app. This data will need to be manually removed by you.

The app stores account email address(es) and passwords that you provide to it on your device to allow you to quickly sync data. You may delete this data by removing the account from the app or deleting the app entirely. Note that for certain older or special-market Android phones, after deleting the app you may also need to manually delete the file(s) located at: Android/data/{APP_PACKAGE_NAME}files/11cb952d76c3

EU / EEA / Swiss Residents

For users who reside in the European Union, the European Economic Area (Norway, Liechtenstein, or Iceland), or Switzerland, we have additional privacy-related information for you.

EU / EEA residents are covered under the General Data Protection Regulation (GDPR). Swiss residents are covered under the Swiss Federal Data Protection Act (Swiss DPA). These provide certain protections and rights regarding how Personal Data is collected, processed, and how and when it may be transferred outside of those countries.

GDPR Rights and Your Data Controller

If you are an EU/EEA resident you have certain legal rights, listed below. You exercise these rights by contacting your data controller:

Your Data Controller

• In most cases your Personal Data is controlled by Ipsos. This is especially true if you are a Provider User or a Submitting User. Please contact Ipsos as we are the data controller.
• If you are an End-Client User, it is also possible that your employer is the data controller that collected and supplied your Personal Data to Ipsos. In that case, please contact the appropriate person at your employer.
• If you are a General Uservisiting the website or using the products, we collect only the limited Personal Data mentioned above, and are the data controller for that limited data. If you have questions about this data, please contact us using the contact information below. We will respond to your request to exercise any of these rights within 30 days of receiving it.

If you need any assistance in determining who your data controller is, or how to contact them, please contact us using the contact information below.

As an EU/EEA resident, your specific rights under the GDPR include:

• Right to request access
• Right to rectification
• Right to erasure (“Right to be forgotten”)
• Right to data portability
• Right to withdraw consent
• Right to restrict processing
• Right to object
• Right to lodge a complaint with a supervisory authority

In addition, you have the right to not be subject to decisions based solely on automated processing, including profiling, which produce legal or other significant effects for you.

If a Personal Data breach occurs and is likely to result in a high risk to your rights and freedoms, we will notify you, the Data Controller and the appropriate supervisory authority in a timely fashion.

EU/EEA residents wishing to lodge a complaint with the supervisory authority should do so with the contact information here:

http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

Privacy Shield

When we collect personal information from you through our services, we comply with the Privacy Shield Principles of the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EU/EEA or Switzerland to the United States, respectively. We have certified to the U.S. Department of Commerce that we adhere to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.

We are subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission (FTC).

The following information describes additional principles that we follow while managing your Personal Data under the Privacy Shield Frameworks:

• Notice– If we collect any Personal Data from you directly, we will inform you of the purpose for which it is collected and used. We must have your agreement for any disclosure or use of Personal Data for a purpose other than for which it was originally collected. Prior to disclosing Personal Data to non-agent third parties, you will be notified and presented with a choice and means (an “opt out” option) for limiting the disclosure of the Personal Data. An exception is government and law enforcing agencies in cases where we are required by law to provide such information, including without notice.
• Choice– We will provide the opportunity to choose (i.e.: to opt out) whether your Personal Data may be disclosed to third parties or be used for a purpose other than for which it was originally collected. This is accomplished using the means provided in the notice, or by contacting us directly using the contact information provided below.
• Accountability for Onward Transfer– We do not routinely disclose Personal Data to non-agent third parties. If the need should arise, prior to disclosing Personal Data to a non-agent third party, we will notify you of such disclosure and allow you the choice to opt out of such disclosure. We will ensure that any third party to which Personal Data may be disclosed subscribes to the same principles for managing Personal Data and agrees in writing to provide an adequate level of privacy protection. We may be liable for the inappropriate transfer of Personal Data to third parties. Also note that we may be required to disclose your Personal Data in response to a lawful request by governmental authorities.
• Security– We secure Personal Data as described above in this Privacy Policy.
• Data Integrity and Purpose Limitation– We will only process Personal Data in a way that is compatible with, and relevant to, the purpose for which it was collected or authorized by you. To the extent necessary for those purposes, we will take reasonable steps to ensure that Personal Data is accurate, complete, current, and reliable for its intended use.
• Access– We acknowledge your right to access your Personal Data and will allow you access to your Personal Data. We will allow you to correct, amend, or delete inaccurate information, except where the burden or expense of providing such access would be disproportionate to the risks to your privacy in the case in question, or where the rights of other persons would be violated. You may access your Personal Data by logging on to the website or product where you registered or by contacting us directly using the contact information below.
• Recourse, Enforcement and Liability– We use a self-assessment approach to assure compliance with this Privacy Policy and periodically verify that the Policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, accessible, and in conformity with its principles. We encourage interested persons to raise any concerns using the contact information provided, and we will investigate and attempt to resolve any complaints or disputes regarding use and disclosure of Personal Data in accordance with our principles outlined above. To ask questions about our privacy policy, or to make a complaint, contact us using the information below.
• In compliance with the EU-US and Swiss-US Privacy Shield Principles, we commit to promptly resolve complaints about your privacy and our collection or use of your personal information. EU/EEA or Swiss individuals with inquiries or complaints regarding this Privacy Policy should first contact us using the contact information below.
• We have further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU-US Privacy Shield, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by us, please visit the BBB EU-US Privacy Shield website at https://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
• We are also committed to using "last-resort" binding arbitration at your request to address any complaint that has not been resolved by other recourse and enforcement mechanisms.

Contacting Us

For privacy-related inquiries, please contact us at:

Ipsos s.r.o.,
Na Příkopě 22,
110 00 Nové Město
Prague, Czech Republic

Data Protection Officer: Tomas Kunc
dpo.czechrepublic@ipsos.com